Privacy Policy

At Venus55 Casino, we recognise the responsibility that comes with handling your personal data. We treat your information with the utmost seriousness and are committed to protecting your privacy. This policy outlines how we collect, store, use, and share your data — with full transparency and no unnecessary jargon. By using our platform, you accept the terms described here.

Data Processing

All personal data collected by Venus55 is processed in line with applicable regulations. Your information is necessary for us to provide access to games, process transactions, and meet legal requirements such as age verification, anti-fraud protocols, and licensing obligations.

Venus55 operates under a licensed gaming framework. While the specific regulatory authority is not disclosed here, our licence confirms that we adhere to industry standards for fairness and security.

By registering and continuing to use our services, you consent to the terms of this policy. Should any part of it change, we will update the policy accordingly, and your continued use will constitute acceptance of those changes.

Information We Collect

We collect only the data that is required for operational and legal purposes. This includes:

Account and Contact Information: Provided during registration, including full name, date of birth, email address, and phone number.
Transaction History: Records of deposits, withdrawals, and in-game activity.
Communication Logs: Interactions with our support team or marketing channels.
Verification Documents: Identity documents and proof of address, when required for compliance.

We do not collect irrelevant or excessive personal information. The data we retain is strictly for operational necessity and regulatory compliance.

Use of Your Information

Your data serves the following functions:

To enable account creation, login access, and gameplay.
To process deposits, withdrawals, and bonus entitlements.
To verify identity, age, and residency in accordance with local laws.
To ensure game fairness and monitor potentially fraudulent activity.
To conduct analytics and platform optimisation.
To communicate with you, including support and — where authorised — promotional messages.

All data is processed lawfully and used only for the purposes outlined above.

Marketing Communications

Promotional materials may be sent to you only if you have given explicit consent. These may include updates on new games, exclusive bonuses, or loyalty rewards.

You may withdraw your consent at any time. This can be done by accessing your account settings or contacting our support team directly. Once opted out, you will no longer receive marketing communications, though operational or legal messages will still be sent as needed.

Disclosure of Information

Your personal information will never be sold or leased to external entities.

Data may be shared only under the following conditions:

Internal Operations: To facilitate account management and gaming services within the Venus55 group of companies.
Third-Party Providers: Including payment processors, identity verification services, and customer support platforms — strictly limited to service delivery.
Regulatory Authorities: When required by law or as part of formal compliance obligations.

All third parties are bound by confidentiality agreements and data protection standards.

Data Security and Retention

We use industry-standard encryption (SSL) and secure storage systems to protect your data. Access is restricted to authorised personnel only. Security protocols are regularly reviewed and updated to maintain integrity.

Data is retained for a minimum of five years following account closure. This is a legal requirement in jurisdictions with anti-money laundering regulations. After this period, data is securely deleted.

Cookies and Tracking

To improve site performance and user experience, Venus55 uses cookies and similar technologies. These tools allow us to:

Remember your session preferences.
Monitor site traffic and usage patterns.
Tailor promotions and content based on usage.

You may adjust your cookie settings through your browser. Disabling certain types of cookies may affect how the website functions.

Your Rights

As a registered user, you are entitled to the following under applicable data protection laws:

Access: Request a copy of the personal data we hold about you.
Correction: Rectify any inaccurate or outdated information.
Deletion: Request removal of your data, subject to legal retention requirements.
Restriction: Limit the processing of your data under certain conditions.
Objection: Decline marketing messages or data processing based on legitimate interest.

To exercise your rights or make an enquiry, please contact our Data Protection Officer via the support section on our website.

If you believe your data has been misused, you have the right to lodge a complaint with your national data protection authority.